Is there a minimum order?

Minimum quantities depend on the product and are confirmed with your price list or quotation.

Who pays customs duties?

Under the default DAP term you pay import duties and taxes. Under DDP we arrange them where possible.

How is the cold chain maintained?

Refrigerated products ship at 2-8°C in validated packaging; temperature logging is available on request.

How do I track my shipment?

Carrier and tracking number appear in your trade portal once the order ships.

What if goods arrive damaged?

Report damaged or incorrect deliveries within 48 hours of receipt so we can resolve them.

Payment & Delivery

Cold chain pharmaceutical shipping and payment

Q: Which payment methods are available?

Bank transfer (AED, USD, EUR): Bank details are sent with your order confirmation. Crypto payment (USDT / USDC): Wallet details are sent with your order confirmation.

How verified trade customers order, pay and receive international medical shipping from B&N Medicals. Worldwide delivery, subject to destination registration and import requirements.

How ordering works

01
Verified account
Open your trade account in minutes and start ordering right away. Prescription medicines require a quick licence check.
02
Place order
Add priced products and price requests to one order. Unpriced lines become a quote request.
03
Pay
Receive payment details by email within one business day and pay by bank transfer or crypto.
04
Track delivery
Follow status, carrier and tracking number in your trade portal.

Payment methods

Bank transfer (AED, USD, EUR)

Bank details are sent with your order confirmation.

Crypto payment (USDT / USDC)

Wallet details are sent with your order confirmation.

Place your order, receive payment details by email within one business day, pay by bank transfer or crypto, and track your shipment. Invoices are issued manually.

International medical shipping

Express courier and air freight: Worldwide delivery by express courier or air freight, selected per destination and product.
Validated 2-8°C cold chain: Refrigerated products travel in validated cold-chain packaging, with temperature logging available on request.
Customs and export documents: Commercial invoice, packing list, certificate of origin and batch certificates, where applicable to the product.
Tracking in your portal: Carrier and tracking number are added to your order as soon as it ships.

Incoterms

DAP: Delivered at Place (default). We deliver to your address; import duties and taxes are paid by you.
DDP: Delivered Duty Paid. We arrange delivery including import clearance and duties, where possible for the destination.
FCA: Free Carrier. We hand over the export-cleared goods to your nominated carrier.
EXW: Ex Works. You collect the goods and arrange all transport and formalities.

Lead times by region

Region	Typical lead time
Europe	Confirmed with your quotation
Middle East	Confirmed with your quotation
Asia	Confirmed with your quotation
Africa	Confirmed with your quotation
Americas	Confirmed with your quotation

Indicative only. Confirmed lead times depend on product, stock and destination import requirements.

Returns and complaints

Medicines and cold-chain products cannot be returned once shipped. Damaged or incorrect deliveries must be reported within 48 hours of receipt. Product quality concerns and suspected adverse events can be reported through our reporting form.

Report a complaint or adverse event →

Frequently asked

Ready to source with B&N Medicals?

Open your trade account in minutes and start ordering right away. Prescription medicines require a quick licence check.

Open Trade Account